How to Successfully Change a Student Name in Your Account Settings

It sounds like you're trying to change the student name in your system or app, but when you click 'Update', the name goes back to your original name. Here’s a step-by-step guide to help you resolve this issue:

1. Make sure you have the right permissions: Sometimes, only certain accounts or roles can modify student information. Confirm that you are logged into an account with permissions to update the student name.
2. Enter the new name carefully: Click into the name field, delete the old name completely, then type your son’s name exactly.
3. Save or Update properly: After entering the new name, look for a 'Save', 'Update', or 'Submit' button and click it once. Wait until you get confirmation that the change has been saved.
4. Check for validation errors: Some systems restrict name changes if the input doesn’t meet requirements – for example, no special characters, minimum length, etc. If there's an error message, follow its instructions.
5. Refresh the page: Sometimes changes are saved but don’t show immediately. After saving, refresh or reopen the page to see if the new name stays.
6. Clear cache or try a different browser: Your browser might be showing an old version of the page. Clear your browser cache/cookies or try a different browser to check if the change persists.
7. Check if there is a conflict with your profile name: If the system uses your account name as the default student name, it might overwrite manual changes. Look for a separate setting specifically for the student name.
8. Contact support: If you’ve tried all above and it still doesn’t work, there might be a bug or restriction. Contact the support team for the platform with details about your issue for personalized help.

Following these steps should allow you to change your son’s name successfully without it reverting. Let me know if you need help with a specific platform or software!