A simple and clear explanation of the 8 dimensions of quality, designed especially for 11-year-old learners to help them understand what makes a product or service good.
When we say something has quality, we mean it's good and works well. To understand quality better, people look at it from different angles called dimensions. There are 8 important dimensions of quality that help us see how good a product or service is.
This means how well something does its job. For example, a bike with good performance rides smoothly and fast.
These are extra things that make a product special or useful. Like a phone that has a camera or games.
This means the product or service works correctly every time without breaking. For example, a clock that always shows the right time.
This means how well something meets the rules or standards it's supposed to follow. Like a toy that is safe and follows safety rules.
This shows how long the product lasts before it wears out. A durable backpack stays strong even after years of use.
This is how easy it is to fix or get help if something goes wrong. For example, if your laptop breaks and can be easily repaired, it has good serviceability.
How nice something looks or feels. It’s about style, colors, and design. Like a colorful notebook that’s fun to look at.
This is what people think about the product, even if they haven’t used it. For example, a brand of shoes might be considered high-quality because the brand is famous.
So, when you wanted to buy something, you can think about these 8 dimensions to decide if it’s really a good thing to buy. They help you tell if it’s high quality or not!