Three design strategies to include more kinds of workers
Imagine making a classroom where everyone can learn easily — tall kids, short kids, kids who need quiet, or kids who need more time. Workplaces can be designed the same way. Here are three easy-to-understand strategies with clear steps and examples.
1) Adjustable and flexible physical workspaces
What it is: Furniture and tools that change size or position so people of different heights, strengths, and needs can use them comfortably.
Why it helps: Someone who is tall, someone who uses a wheelchair, or someone with a sore back can all work better if the desk and chair fit them.
How to do it (simple steps):
- Use desks that can go up and down (sit or stand).
- Pick chairs with lumbar support and adjustable height and armrests.
- Have tools and supplies on shelves at different heights or on movable carts.
Quick checklist:
- Do chairs and desks change height?
- Can people move their tools closer to reach them easily?
- Is there space for a wheelchair to move around?
2) Clear, multi-sensory information and controls
What it is: Signs, computer screens, buttons, and instructions that use different ways to give information — big text, icons, color contrast, sounds, and touch.
Why it helps: People read, hear, or understand best in different ways. If there are many ways to get information, more people can use it.
How to do it (simple steps):
- Write short, plain instructions and use big, easy-to-read fonts.
- Add pictures or icons next to words (like a trash can icon for "throw away").
- Make buttons easy to press, and offer voice control or keyboard shortcuts for computers.
Quick checklist:
- Are signs and labels easy to read from across the room?
- Do instructions include pictures or short steps?
- Can someone use a keyboard or voice instead of a mouse or tiny buttons?
3) Flexible policies and assistive-technology compatibility
What it is: Rules and systems that allow different work times or places, plus technology that works with special devices like screen readers, hearing aids, or alternative keyboards.
Why it helps: Some people need to start later, work from home, or use special software to do their job. Being flexible lets them contribute without problems.
How to do it (simple steps):
- Allow flexible hours or remote work when possible.
- Make sure company computers and websites work with assistive tools (for example, let screen readers read the content aloud).
- Offer training and quick fixes, and ask workers what they need.
Quick checklist:
- Can people change their schedule or work from different places?
- Do software and websites work with assistive devices?
- Is there an easy way to ask for help or special equipment?
Short summary
1) Make furniture and tools adjustable. 2) Give information in different ways (big text, pictures, sound). 3) Be flexible with policies and make tech work with assistive devices. Together, these three strategies help more kinds of people do great work.
Tip: Think of design like making a game where everyone can play — the more ways you let people join in, the more winners you get.