Below are clear, polite ways to say “I'm ccing Katlin as I'm not sure who's in charge of this issue,” plus a short sample email and tips to help you use it correctly.
Formal option
I have copied Katlin on this message because I am unsure who is the appropriate contact for this matter.
Neutral/Concise option
I have copied Katlin since I do not know who handles this issue.
Casual option
I’ve included Katlin here because I’m not sure who is responsible for this.
Short sample email
Subject: Question about [brief description of the issue] — please advise
Hello [Name],
I hope you are well. I am writing about [one-sentence description of the issue]. I have copied Katlin on this message because I am unsure who is the appropriate contact for this matter. Could you please let me know who should handle this, or forward this to the right person? Thank you for your help.
Best regards,
[Your Name]
Step-by-step tips (for a student):
- Start with a clear subject line that mentions the topic and that you need guidance.
- Begin the email politely (Hello or Hi plus the person’s name).
- Explain the issue in one short sentence so the reader understands why you are contacting them.
- Say that you copied Katlin because you do not know who is responsible. Use one of the rephrased options above.
- Ask for a clear next step: ask them to tell you who to contact or to forward the email.
- End with a polite closing and your name.
CC etiquette tips:
- Only CC someone if they need to see the message or might help move it forward.
- If you are unsure who should be responsible, copying a team lead or coordinator (like Katlin) is fine but explain why in one sentence.
- Keep the email short and focused so the recipient can quickly understand and act.
If you want, tell me the exact issue and the recipient’s role (teacher, office, company), and I can write the full email using names and details.